How much is shipping?
US Shipping is a flat rate of $5. Once you exceed a certain weight your shipping will be charged accordingly.
When will my order ship?
Once your item is placed it could take up to 1-2 days to process. I process orders Monday-Saturday.
How long will my order take to ship to me?
Shipping time for Love, Hayley orders take 2-6 days to arrive to you.
I got informed that my order is being back to the sender? What should I do?
If you order is being delivered back to me it could mean many reasons. Usually it means the address you provided at checkout was incorrect. If this happens you are responsible for re shipping your order to you with the correct address. If no action is taken you will be refunded for your items.
Do you ship internationally?
Yes! The carrier of your choosing determines shipping rates.
Do you cover internationally duty taxes?
I do NOT cover international taxes. Please take account of this before placing an order.
What items are not available for returns/exchanges?
Is it free to return an item back to Love, Hayley?
Unfortunately at this time I cannot provide a return label. I am still a small business but hope to be able to do this in the future!
How to I return an item?
You have 14 days once you receive your item to get it back to me. Your item must be scent free, unwashed, and unworn and will all tags attached. You MUST include the packing invoice in your return. You can return your item(s) to:
10208 Rancho Carmel Dr.
San Diego, CA 92128
When will I be refunded?
Once I receive your returned item and it is accepted you will receive a refund notification.
How to I exchange an item?
To exchange an item please email firstname.lastname@example.org I will assist you further on how to exchange!
I need to change my address, how can I fix it?
Please email email@example.com asap! If your order is already processed and shipped I can no longer change the address.
I need to cancel my order, how do I?
No worries, it happens! You have 24 hours to cancel your order once placed here at Love, Hayley. You can email me at firstname.lastname@example.org to do so. However after that 24 hours I will not be able to cancel your order and it will be shipped to you.
How will I know if an item is going to be restocked?
Here at Love, Hayley a lot of clothing pieces & accessories are limited edition. Not all pieces are restocked unfortunately. To ensure you get something of your liking buy it will you have the chance!
Items that will be restocked will be announced on the Love, Hayley Instagram page @shoplovehayley
The item(s) that I received were incorrect/damaged?
I am so sorry to hear this! Please email email@example.com and give me a chance to make it right!
I am a influencer/content creator, how do I reach out?
At this time I am not working with influencers/content creators. But you can always side me a DM on Instagram or an email firstname.lastname@example.org